Duke Street Surgery

4 Duke Street Barrow In Furness Cumbria, LA14 1LF

Staff Training – Wednesday 8th July

The phone line will not be in use from 1pm on Wednesday 8th July 2020.

All of the GPs are attending staff training however the Surgery will still be operating for nurse appointments. The intercom still remains in place.

When we are closed patients should call the NHS 111 service by dialling 111 when it’s not a life threatening situation.

In the case of a medical emergency you should dial 999.

The Surgery will open as normal from 8am Thursday 9th July 2020.

Sorry for any inconvenience caused.

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Face Covering When Attending The Surgery

We are asking patients to bring a face covering with you if you are attending the surgery for an appointment. If you do not have one, one will be provided but if you can bring your own it would be much appreciated. Many thanks for your continued support & understanding.

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MyDesmond – Supporting you to self-manage your diabetes

The Leicester Diabetes Centre, part of the University Hospitals of Leicester NHS Trust, presents the online version of the award winning DESMOND self-management diabetes education.

Please select the below link for further information:

https://www.mydesmond.com/home/

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Coronavirus (COVID-19) and requests for fit notes (Med3)

Requests for certification of absence from work may fall into five categories:

1. Personally affected – isolating for seven days

2. Personally affected – remaining unwell for over seven days

3. Household member affected – isolating for fourteen days as per government advice

4. At risk group – following government advice

5. Those in full time education

1. Personally affected – isolating for seven days

Patients should self-certify for the first seven days as normal if they are unfit to work.

They do not need to contact their GP. If patients do get in touch, please see suggested template letter for patients overleaf.

2. Personally affected – remaining unwell for over seven days

If patients remain unwell and unfit to work over seven days, advice is to visit www.111.nhs.uk and complete an online self-assessment. The patient may be asked to call 111 for further advice on the next steps regarding their illness/ fitness to work.

They do not need to contact their GP.

3. Household member affected – isolating for fourteen days as per government advice

4. At risk group – following government advice

GPs cannot and are not the gatekeeper of the statutory sick pay system. Employers are responsible for putting in place arrangements for home/remote working where this is possible. Where it is not, the employee may self-certify and return to work following the relevant absence which their employer may authorise as per government advice. Where they do become unwell during or after this time, point 1 and 2 applies.

They do not need to contact their GP.

5. Those in full time education

There is no requirement to issue certification to schools or colleges to confirm absence. These organisations must work with parents and students to ensure that any absence is appropriately recorded, obviating the need for a ‘doctor’s note’.

They do not need to contact their GP.

Lancashire & Cumbria Consortium of LMCs

Celebrating Excellence in General Practice

As per the current www.gov.uk S13 Guidance for Employers it should be noted that:

By law, medical evidence is not required for the first 7 days of sickness. After 7 days, it is for the employer to determine what evidence they require, if any, from the employee. This does not need to be a fit note (MED3) issued by a GP or any other doctor.

Your employee will be advised to isolate themselves and not to work in contact with other people by NHS 111 or Public Health England if they are a carrier of, or have been in contact with, an infectious or contagious disease, such as Covid-19.

We strongly suggest that employers use their discretion around the need for medical evidence for a period of absence where an employee is advice is to stay at home due to suspected Covid-19, in accordance with the public health advice being issued by the government.

https://111.nhs.uk/isolation-note/

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Coronavirus- Update 18/03/20

FOLLOWING NEW ADVICE – OUR ENTIRE APPOINTMENT SYSTEM HAS MOVED TO TELEPHONE TRIAGE. THIS INCLUDES DOCTORS, NURSES AND HCA’S. ALL REQUESTS FOR AN APPOINTMENT WILL BE TRIAGED BY A CLINICIAN FIRST, IF AFTER THIS, THE CLINICIAN THINKS YOU NEED AN APPOINTMENT – IT WILL BE BOOKED FOR YOU BY THEM.

EVERYONE WITH AN APPOINTMENT BOOKED IN THE COMING DAYS/WEEKS, YOU WILL BE CONTACTED, YOU DO NOT NEED TO PHONE.

WE ARE NOW UP AND RUNNING WITH VIDEO CONSULTATIONS, SO THIS IS NOW AN ALTERNATIVE OPTION TO PREVENT PATIENTS HAVING TO ATTEND THE SURGERY. VIDEO CONSULTATION IS AVAILABLE TO THOSE WITH SMARTPHONES. PLEASE DOWNLOAD THE APP ‘WHEREBY’ FOR THIS TO WORK AS BEST AS POSSIBLE.

THE DOORS OF THE SURGERY ARE LOCKED AND WILL REMAIN LOCKED FOR THE FORSEEABLE FUTURE; HOWEVER WE ARE STILL OPEN FOR BUSINESS VIA AN INTERCOM SERVICE. PLEASE TELEPHONE WHERE YOU CAN FOR GENERAL QUERIES TO REDUCE QUEUES AT THE DOOR. SICK NOTES WE CAN EMAIL AND PRESCRIPTIONS WE CAN SEND DIRECTLY TO THE CHEMIST. WE WILL DO ALL WE CAN TO MAKE THIS PROCESS AS EASY AS WE CAN FOR PATIENTS. ANY PRESCRIPTION REQUESTS, PAPERWORK & SAMPLES CAN BE POSTED THROUGH OUR FRONT DOOR LETTER BOX WHICH IS A BIG BLACK DOOR OPPOSITE THE ALBION.

WE HAVE SET UP AN EMAIL ADDRESS FOR ALL PRESCRIPTION REQUESTS SO PATIENTS DO NOT NEED TO COME TO THE SURGERY TO REQUEST. THE EMAIL ADDRESS IS

duke.street@nhs.net

IF YOU ARE REQUESTING A PRESCRIPTION, PLEASE INCLUDE YOUR NAME, DOB, NAME OF EACH MEDICATION (INCLUDING THE STRENGTH) AND WHERE YOU WOULD LIKE THE PRESCRIPTION TO BE SENT.

THE CURRENT ADVICE FOR SELF-ISOLATION IS ANYONE WITH A NEW PERSISTENT COUGH AND A TEMPERATURE ABOVE 37.8 NEEDS TO SELF ISOLATE FOR 7 DAYS. IF YOU LIVE WITH OTHER PEOPLE THEY SHOULD STAY HOME FOR 14 DAYS FROM THE DAY THE FIRST PERSON GOT SYMPTOMS.

OUR AIM OF THESE PRECAUTIONARY MEASURES IS TO KEEP OUR STAFF AND PATIENTS SAFE AND WELL. PLEASE BEAR WITH US DURING THIS BUSY PERIOD AND BE ASSURED WE ARE DOING OUR BEST TO KEEP THE SURGERY FUNCTIONING AND TO PROVIDE OUR PATIENTS WITH A SERVICE DURING EXTREME CIRCUMSTANCES.

For more information & advice search https://111.nhs.uk/covid-19

https://youthworksupport.co.uk/ Website that’s designed to bring together relevant advice, guidance, support and tools for youth workers during the COVID 19 pandemic.

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Winter Newsletter

Copies are available at Reception desk.

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WE ARE GOING PAPERLESS

From early 2020 NHS England are getting rid of paper prescriptions. Therefore all patients will need to nominate a pharmacy in order to obtain their medication. We have not been given a set date yet for this change however we are under the impression that it will be happening soon. Please speak to the receptionist about nominating the chemist of your choice.

We can send to any pharmacy, these are the local branches:

Cohens Ainslie Street

Cohens Anchor Road (Barrow Island)

Cohens Central Drive (Walney)

Cohens 36 Dalton Road (Next to the surgery)

Cohens 68 Dalton Road (Next to Specsavers)

Cohens Middlefield (Ormsgill)

Cohens Rawlinson Street

Cohens Friars Lane

Cohens Settle Street

Cohens Market Place (Ulverston)

Boots Alfred Barrow Health Centre

Boots Portland Walk

Boots Risedale Road

Boots Market Street (Ulverston)

Cowards Hartington Street

Ulverston Health Centre

Lloyds, Dalton

Supermarkets

Asda

Tesco

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Ear Syringing

We no longer offer ear syringing appointments at the surgery and the waiting list at the hospital is very long, therefore we have done some research into going privately.

The below optometrists all do ear syringing at a cost:-

Barrow– Richard Haynes- A gentleman from audiology will do their patients ears – no prices confirmed.

Barrow– Conlons £30 per ear (Only on Thursdays).

Dalton– Vera Wilton £60 for both ears.

Ulverston– Eye Care Excellence £40 for one ear and £60 for both.

It may be worth checking with your usual eye care provider.

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Autumn Newsletter

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Summer Newsletter

Duke Street Surgery will be producing a newsletter every season.

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