Mission Statement

This is a mission statement for Duke Street Surgery.

Duke Street Surgery is a General Practice Partnership open to all patients living within our practice boundary in Barrow in Furness and the surrounding areas. be found on the practice

We work in partnership with our patients and our Patient Participation Group (PPG) to provide medical care to all our patients.

We are a General Medical Practice (GMS) offering Primary Care services for the diagnosis and prevention of disease. We help patients manage their health and prevent illness. Our Practice Nurses help manage patients with any chronic diseases such as Diabetes, COPD, Asthma, CHD, Hypertension and Heart Failure. Our GP’s assess, diagnose, treat and manage illnesses.

The practice carries out screening and promotes general health and wellbeing. The GP’s act as a patient’s advocate, supporting and representing a patient’s best interest to ensure the care they receive is appropriate and is the best care for the individual. Our GP’s work closely with other healthcare providers and services, they may arrange hospital admissions and refer to other services and specialists; they link with secondary and community services, taking advice and sharing information where appropriate.

We aim to improve health, well-being for all our patients we care for.

To work together with our patients, staff, local and national services to provide the very best care possible, while working within local and national governance, guidance and regulations.

Our Aims and Objectives

To provide a Primary Health Care General Practice service that is safe, professional and high quality.

To work with patients, their families and carers towards a positive experience and involving them in their own treatment and care.

To promote health and well-being by focusing on prevention of disease, by offering care, support and advice to our patients.

To be a learning organisation that is continually improving the service we provide to patients.

To treat all patients as individuals, listening and supporting patients to express their needs and enabling people to maintain independence, choice and control.

To work in partnership with other agencies to provide treatment and where appropriate involve other health care professionals.

To encourage patients to communicate with us by joining our online Patient Participation Group, completing the Family and Friends questionnaires and participating in regular surveys. We then publish the findings on our website and information screen with in the practice.

To ensure all our staff have the competence and motivation to deliver the best standard of care possible, all members of our team are offered training and support to ensure they have the skills to carry out their duties competently.

To take care of our staff by offering support to do their job and to protect them from abuse. The practice has a zero tolerance on all forms of abuse.

To operate on a financially sound basis.

We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives.

Our values

We are accountable:

We ensure we take responsibility for our actions, and are open and transparent to the users of our service.

We are fair:

We are consistent in the way we deal with people, both patients and staff, we show consideration, compassion and understanding valuing each parson as an individual.

We are professional:

We strive to achieve the highest level of medical care for all our patients and be responsive to their medical needs both for the individual, their family and the wider community.

We will maintain our professional learning and follow guidance where appropriate.

We are caring:

We will out our patients at the heart of all that we do. We respect and value everyone for their contribution, we engage with the community and local resources where possible, we celebrate people’s differences and provide equality of opportunity for all without discrimination.